Support & Troubleshooting Guides

This helpful how-to guide explores the top three most effective ways for viewing saved files on ThePhotoStick Omni.

When trying to install ThePhotoStick Omni app from the Google Play Store, it may fail to install if you already have ThePhotoStick Mobile app on yo...

When viewing files saved to your ThePhotoStick Omni drive, you may see question marks or blanks for some or all of the files instead of a thumbnail...

If ThePhotoStick® Omni is transferring duplicate files during your backup, this troubleshooting guide will walk you through accessing the 'Skip Dup...

When trying to select your ThePhotoStick® Omni drive, you may have trouble selecting it since your phone does not detect it.

When ThePhotoStick® Omni app starts a backup, it checks to ensure ThePhotoStick® Omni drive is properly selected so any files backed up by the app are stored on the actual ThePhotoStick® Omni drive. If it is not, you will get the error message “Please select the root folder of TPS device.” and the backup will not proceed.