Support & Troubleshooting Guides
ThePhotoStick® Troubleshooting Guide: macOS Ventura Update
Apple released their latest macOS version – macOS Ventura (version 13) on October 24, 2022.
Due to changes Apple has made in their operating system, you may encounter a couple of issues in the current release of ThePhotoStick® Omni and ThePhotoStick® software.
Due to changes Apple has made in their operating system, you may encounter a couple of issues in the current release of ThePhotoStick® Omni and ThePhotoStick® software.
Troubleshooting Guide: Why Am I Getting an Error When Trying to Install ThePhotoStick Omni From the Google Play Store?
When trying to install ThePhotoStick Omni app from the Google Play Store, it may fail to install if you already have ThePhotoStick Mobile app on yo...
Troubleshooting Guide: What to Do if Question Marks Appear in Place of Your Files?
When viewing files saved to your ThePhotoStick Omni drive, you may see question marks or blanks for some or all of the files instead of a thumbnail...
Troubleshooting Guide: Why Is ThePhotoStick Omni Transferring Duplicate Files?
If ThePhotoStick® Omni is transferring duplicate files during your backup, this troubleshooting guide will walk you through accessing the 'Skip Dup...
Troubleshooting Guide: ThePhotoStick® Omni Drive is Not Detected by My Phone
When trying to select your ThePhotoStick® Omni drive, you may have trouble selecting it since your phone does not detect it.
Troubleshooting Guide: Selecting the Root Folder of Your Device
When ThePhotoStick® Omni app starts a backup, it checks to ensure ThePhotoStick® Omni drive is properly selected so any files backed up by the app are stored on the actual ThePhotoStick® Omni drive. If it is not, you will get the error message “Please select the root folder of TPS device.” and the backup will not proceed.