ThePhotoStick® Omni Troubleshooting Guide:
Why Is ThePhotoStick Omni Transferring Duplicate Files?
Oftentimes, the same photos, videos, documents, and audio files are saved in various places on your computer’s hard disk drive. By default, ThePhotoStick Omni will only back up one copy of the file if it is duplicated in several locations on your hard drive.
ThePhotoStick® Omni determines if two files are duplicates of each other by comparing the filename, size, and last modify date of the two files. If all three of those properties match, the two files are considered duplicates of each other. So, if one of those files is already backed up to the ThePhotoStick® Omni drive, it will not be copied again to the ThePhotoStick® Omni drive.
*NOTE: ThePhotoStick® Omni software will never remove the duplicate files from your computer’s hard drive.
When the “Skip Duplicates” box is checked in the application’s settings, it will result in only one copy of that file being copied to ThePhotoStick® Omni.
If you uncheck this option and ThePhotoStick® Omni finds a duplicate file, it will copy the duplicate file to ThePhotoStick® Omni and rename it on ThePhotoStick® Omni to filename_copy-# (example: DSCF0566_copy-1.JPG).
How to Access the “Skip Duplicates” Option On Windows:
On Windows, you can access the “Skip Duplicates” option by completing the following steps:
1. Click on “Options and Settings”.
2. Click on the “Other Options” tab.
3. To ensure duplicates will be skipped, make sure the box is checked.
4. Click “Save” to save and close your settings.
How to Access the “Skip Duplicates” Option On macOS:
1. Click on “Backup Preferences”
2. Click on the “Other Options” tab.
3. To ensure duplicates will be skipped, make sure the box is checked.
4. Click “Save” to save and close your settings.
IMPORTANT REMINDER:
If you are using ThePhotoStick® Omni on your mobile device, please make sure you have downloaded the latest Android or iOS app from the App Store or Google Play.
