Shipping Information for ThePhotoStick® and ThePhotoStick® Mobile
Due to COVID-19 delivery times may be extended. International shipping is through DHL and local postal providers and we are experiencing longer than normal shipping to international destinations. Thank you for your patience as we work through this together.
All shipments are sent by DHL Global Mail.
Shipment times are 2-5 business days in transit typical for US destinations, 7 business days to Canada, 2-4 weeks other international destinations. You can track your shipment via the DHL Global Mail tracking system at https://webtrack.dhlglobalmail.com/
International Customs Fees + Taxes:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. We have no advance knowledge of such fees, cannot manipulate the values, and cannot pay potential fees for you. You are are responsible for any importation costs that may arise.
Most International packages are delivered within 2-8 weeks, however, some packages have been delayed by an additional 2-6 weeks. To minimize delays, be sure to provide an accurate shipping address and telephone number! Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
WE ARE NOT RESPONSIBLE for any packages lost, stolen or delayed by the shipping or postal service.
Tracking for Shipments
You can track your shipment via the DHL Global Mail tracking system at https://webtrack.dhlglobalmail.com/