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ThePhotoStick Mobile NEW User Guide iPhone

 For use with ThePhotoStick® Mobile for iPhone devices purchased after August 31, 2020.

ThePhotoStick Mobile NEW app works with ThePhotoStick® Mobile for iPhone and iPad to easily back up images and videos of your life's precious memories and free up space on your iPhone or iPad. 

Table of contents

System Requirements
Installing ThePhotoStick Mobile NEWApp
Starting ThePhotoStick mobile NEW App

 

System Requirements

For use with ThePhotoStick® Mobile for iPhone devices purchased after August 31, 2020.

For Mobile Phones:

Compatible with the following devices running iOS 13.0 and later.

  • iPhone 11, 11 Pro, iPhone 11 Pro Max
  • iPhone XS, XS Max, XR
  • iPhone X
  • iPhone 8, iPhone 8 Plus
  • iPhone 7, iPhone 7 Plus
  • iPhone 6s, iPhone 6s Plus
  • iPhone SE

For iPad:

Compatible with the following devices running iPadOS 13.0 and later.

  • 12.9-inch iPad Pro
  • 11-inch iPad Pro
  • 10.5-inch iPad Pro
  • 9.7-inch iPad Pro
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
  • iPad Mini (5th generation)
  • iPad mini 4
  • iPad Air 2
  • iPad Air (3rd generation)

 

Installing ThePhotoStick Mobile NEW App

1. Download and Install the free ThePhotoStick Mobile NEW app from the App Store.

2. Once the install completes, tap “Open” to start the app.

3. ThePhotoStick Mobile NEW app will ask for permission to access your Photos.  Tap "OK" to allow access.  This will give ThePhotoStick Mobile NEW app the access to back up and restore your photos and videos on your iPhone or iPad.

4. Extend the lightning connector on your ThePhotoStick Mobile device fully by using the slider in the middle of the drive.  Then, plug it into your iPhone or iPad.

5. Wait for 5 seconds to give your iPhone or iPad time to discover your ThePhotoStick Mobile device.  Then, tap "Settings". 

6. Select "PHOTOSTICK" (NOTE: do not select any folders under PHOTOSTICK), then tap "Done".

7. Ensure that ThePhotoStick device is now detected and then tap "Main Menu".

8. You will now be at the main screen:

    Starting ThePhotoStick Mobile NEW App

    To start using your ThePhotoStick Mobile NEW app at any time, simply insert the ThePhotoStick Mobile device into your iPhone or iPad and launch the app by tapping on the ThePhotoStick Mobile NEW app shortcut.

    Getting to know ThePhotoStick Mobile NEW App Interface

    Takes you to the backup options: “Backup All Photos and Videos” or “Select to Backup”
    Displays files that are currently on your ThePhotoStick Mobile device
    Takes you to the restore options: “Restore All Photos and Videos” or “Select to Restore”
    Displays instructions on how to empty the Recently Deleted Album on iOS devices
    Displays detailed instructions on using your ThePhotoStick Mobile NEW app

     

    Backing up Photos and Videos

    1. If the TPS Mobile USB stick is not plugged into your iPhone or iPad, do it now.  Then, from the main app screen, tap on “Backup Files Now!”

    2. From the backup menu, chose either “Backup All Photos and Videos” or “Select to Backup”.

      Tapping “Backup All Photos and Videos” will immediately begin a backup of all your photos and videos from your local Camera Roll as well as any photos or videos in your iCloud.
    Tapping “Select to Backup” will bring you to another screen where you can select specific photos and videos to back up to your ThePhotoStick Mobile device.


     3. If you selected "Select to Backup", tap on any photos and videos you want to save to your ThePhotoStick Mobile device.  To help you find the photos you want to save, you can choose to display all photos and videos, just photos, or just videos by tapping on the category button in the bottom toolbar.  When ready to start saving the selected photos and videos to your ThePhotoStick Mobile device, tap "Backup Now!"

     

     4. Once a backup begins, you will be taken to the running backup screen where you can monitor the progress of the backup:

     

    5. Once the backup completes, you will see the backup summary status screen:

      The number of photos and/or videos that were successfully backed up
    Tap this button to view photos and/or videos on your ThePhotoStick Mobile device.  We highly recommend doing this at this stage to ensure that all the photos and videos you backed up are on the ThePhotoStick Mobile device.
    Remove photos and videos from your iPhone or iPad that were just saved to your ThePhotoStick Mobile device. **
    Go back to the main menu.

     ** iPhones and iPads do not permanently remove photos and videos after deleting them. To immediately free up space on your iPhone or iPad, go to Photos, then Albums, then choose the “Recently Deleted” album. Delete the photos and videos in this album to free up space that the deleted photos/videos are using.

    6. If you tap the “Remove Backed up files from phone” button, you will be prompted to be sure you want to remove those photos and/or videos from your iPhone or iPad. If you are sure, tap “Yes”.

    9. You will be asked to confirm again if you want to remove those photos and/or videos. If you are sure, tap “Delete.”

    10. Tap “OK” on the removal confirmation pop-up message when removal is complete.

    Note: iPhones and iPads do not permanently remove photos and videos after deleting them. To immediately free up space on your iPhone or iPad, go to Photos, then Albums, then choose the “Recently Deleted” album. Delete the photos and videos in this album to free up space that the deleted photos/videos are using. This is not a required step and only needed if you need to free up space immediately on your iPhone or iPad.

    Viewing Files That Are On Your ThePhotoStick Mobile Device

    You can view the files on your ThePhotoStick Mobile device by either viewing them in the ThePhotoStick Mobile NEW app or on your PC or Mac computer.

    To view in the ThePhotoStick Mobile NEW app, do the following:

    1. From the main app screen, tap “View Files On Your ThePhotoStick.”

    2. If you want to view a larger version of a photo, tap on it.  To play a video, tap on the video and it will start playing. 



    Restoring Photos and Videos

    1. From the main app screen, tap “Restore Files”

    2. From the restore menu, chose either “Restore All Photos and Videos” or “Select to Restore”

      Tapping “Restore All Photos and Videos” will immediately begin to copy all of the photos and videos on ThePhotoStick Mobile device to your iPhone or iPad.
    Tapping “Select to Restore” will bring you to another screen where you can select specific photos and videos to be restored to your ThePhotoStick Mobile device.
    3. If you choose “Select to Restore,” you will be taken to the screen where you can select the photos and videos to be restored to your iPhone or iPad.  To help you find the photos you want to restore, you can choose to display all photos and videos, just photos, or just videos by tapping on the category button in the bottom toolbar.  When ready to start restoring the selected photos and videos to your ThePhotoStick Mobile device, tap "Restore Now!"



    4. Once a restore begins, you will be taken to the running restore screen where you can monitor the progress of the restore:



    5. Once the restore completes, you will see the restore summary status screen:

     Troubleshooting

    If you are unable to run a backup or view/restore photos and videos, please follow the steps below.

    Common causes of not being able to run a backup or view/restore photos and videos:

    1. ThePhotoStick Mobile device is not fully plugged into or your iPhone or iPad
    2. ThePhotoStick Mobile was left plugged into your iPhone or iPad when not being used and iOS put the ThePhotoStick Mobile device to sleep.
    3. ThePhotoStick Mobile NEW app needs to be closed and re-opened.

    Steps to resolve the issue:

    Try one or more of the following suggestions:

     

    1) Ensure your ThePhotoStick Mobile device is plugged in fully and securely into your iPhone or iPad.


    Some cases for iPhones and iPads may be too thick and may prevent the drive from being fully plugged in. Try plugging the ThePhotoStick Mobile device in without the iPhone or iPad case on to see if the drive can fully plug in.

    2) Unplug and plug back in your ThePhotoStick Mobile device.
    • Remove your ThePhotoStick Mobile device from your iPhone or iPad.
    • Wait 5 seconds.
    • Plug your ThePhotoStick Mobile device back into your iPhone or iPad.
    • Wait 5-10 seconds for your iPhone or iPad to detect your ThePhotoStick Mobile device.
    • Go to Settings by tapping on the gear icon in the app.

    • Tap the "Select Your ThePhotoStick Device"  button.

    • Choose your ThePhotoStick Mobile device by selecting "PHOTOSTICK"
    • Tap "Done".

    3) Check if Apple's "Files" app can see your ThePhotoStick Mobile device.

    • From the Home screen, tap on "Files".

    • Under the "Locations" section you should see "PHOTOSTICK".

    If you do not see this, then your iPhone or iPad does not detect the ThePhotoStick Mobile device.

     

    4) Try powering off and back on your iPhone or iPad.

    • Hold the power button on your iPhone or iPad until the power off slider appears.
    • Drag the slider to power off and then wait 30 seconds for the iPhone or iPad to power off.

    • Turn the iPhone or iPad back on by pressing and holding the power button until you see the Apple logo.

    • After powering back up, ensure ThePhotoStick Mobile is plugged in fully and securely and see if it is now seen in the "Files" and ThePhotoStick Mobile NEW app.

    5) Close and re-open ThePhotoStick Mobile NEW app.
    • On iPhone 8 or earlier, double-click the Home button to show the currently open apps on your iPhone or iPad. 
    • On iPhone X and later or iPad with iOS 12 or later, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. 

    • Then, Swipe left or right to find ThePhotoStick Mobile NEW app and then swipe up on it to close the app.

    • To open the ThePhotoStick Mobile NEW app again, find the app on your Home screen and then tap to open it.