Common causes of ThePhotoStick Omni not being detected on a mobile device:
ThePhotoStick Omni device is not fully plugged into your iOS or Android device.
ThePhotoStick Omni was left plugged into your iOS or Android device when not being used and iOS or Android put the ThePhotoStick Omni drive to sleep.
ThePhotoStick Omni app needs to be closed and opened again.
ThePhotoStick Omni drive has an issue with its filesystem.
💡 Did you know
Persistence counts. Sometimes it takes more than one method to resolve device issues. Try one or more of the following suggestions.
Steps to resolve the issue on iPhone/iPad devices
Troubleshoot Option 1: Ensure your ThePhotoStick Omni device is plugged in fully and securely into your iPhone or iPad.
Some cases for iPhones and iPads may be too thick and may prevent the drive from being fully plugged in. Try plugging the ThePhotoStick Omni device in without the iPhone or iPad case on to see if the drive can fully plug in.
Also, Check the charging port on your iPhone or iPad and ensure there is no debris that is causing an intermittent connection.
Troubleshoot Option 2: Plug the ThePhotoStick Omni Adapter and Drive Separately
Plug just the Omni adapter into your iPhone or iPad.
Now, with the Omni adapter still plugged into your iPhone or iPad, plug your ThePhotoStick Omni drive into the adapter.
Troubleshoot Option 3: Unplug and plug back in your ThePhotoStick Omni device
Remove your ThePhotoStick Omni device from your iPhone or iPad.
Wait 5 seconds.
Plug your ThePhotoStick Omni device back into your iPhone or iPad.
Wait 5-10 seconds for your iPhone or iPad to detect your ThePhotoStick Omni device.
Go to Settings by tapping on the gear icon.
6. Tap "Your Device".
7. Tap “Browse” in bottom right corner.
8. Choose your ThePhotoStick Omni device by tapping "PHOTOSTICK".
9. Tap "Open" in upper right corner.
10. Tap “Continue”.
Troubleshoot Option 4: Check if Apple's "Files" app can see your ThePhotoStick Omni device.
1. From the Home screen, tap on "Files".
2. Tap “Browse” in the bottom right corner.
3. Under the "Locations" section you should see "PHOTOSTICK".
💡 Important Note
If you do not see this, then your iPhone or iPad does not detect the ThePhotoStick Omni device.
Troubleshoot Option 5: Fully Close and Reopen ThePhotoStick Omni app
See troubleshooting article: How to fully close and reopen ThePhotoStick Omni mobile app on Android and iOS devices
Troubleshoot Option 6: Power off and back on your iPhone or iPad
If your ThePhotoStick Omni drive is still not being detected, try restarting your iPhone or iPad
-
Restart your iPhone or iPad per Apple’s instructions
iPhones: Restart your iPhone - Apple Support
After powering back up, ensure ThePhotoStick Omni is plugged in fully and securely and see if it is now seen in the Apple’s "Files" app and ThePhotoStick Omni app.
Troubleshoot Option 7: Run scan disk on ThePhotoStick Omni drive
If your ThePhotoStick Omni is in a state where its filesystem needs to be checked for errors, it may not show up on your iPhone or iPad.
To fix this on Windows, use the Disk Scan Utility by doing the following steps:
Plug in your ThePhotoStick Omni drive.
Open This PC.
Right-click on your USB drive and select Properties.
Go to the Tools tab and click Check to scan and fix errors.
To fix this on macOS, use the Disk Utility by doing the following steps:
Open Disk Utility (you can find it in /Applications/Utilities/Disk Utility).
In the left panel, select your ThePhotoStick Omni drive.
Click First Aid and then click Run to check and repair any issues with the drive.
Steps to resolve the issue on Android devices
💡 Did you know
Persistence counts. Sometimes it takes more than one method to resolve device issues. Try one or more of the following suggestions.
Troubleshoot Option 1: Ensure your ThePhotoStick Omni device is plugged in fully and securely into your Android device.
Some cases for Android phones and tablets may be too thick and may prevent the drive from being fully plugged in. Try plugging the ThePhotoStick Omni device in without the Android phone or tablet case on to see if the drive can fully plug in.
Also, Check the charging port on your Android phone or tablet and ensure there is no debris that is causing an intermittent connection.
Troubleshoot Option 2: Plug the ThePhotoStick Omni Adapter and Drive Separately
Plug just the Omni adapter into your Android device.
Now, with the Omni adapter still plugged into your Android device, plug your ThePhotoStick Omni drive into the adapter.
Troubleshoot Option 3: Unplug and plug back in your ThePhotoStick Omni device
Remove your ThePhotoStick Omni device from your Android phone or tablet.
Wait 5 seconds.
Plug your ThePhotoStick Omni device back into your Android phone or tablet.
Wait 5-10 seconds for your Android phone or tablet to detect your ThePhotoStick Omni device.
Go to Settings by tapping on the gear icon.
6. Tap “Your Device".
7. Tap the Options Menu in the upper left corner of your screen.
8. Choose your ThePhotoStick Omni device by selecting "PHOTOSTICK".
💡 Important Note
Some phones and tablets may show the drive as a “generic USB device”
rather than “PHOTOSTICK”.
9. Tap the “USE THIS FOLDER” button at the bottom of your screen.
10. If prompted, tap “ALLOW” to allow ThePhotoStick Omni to access files on the PHOTOSTICK drive.
11. Tap “Continue”.
Troubleshoot Option 4: Fully Close and Reopen ThePhotoStick Omni app.
See troubleshooting article: How to fully close and reopen ThePhotoStick Omni mobile app on Android and iOS devices
Troubleshoot Option 5: Power off and back on your Android phone or tablet
If your ThePhotoStick Omni drive is still not being detected, try restarting your Android phone or tablet.
Restart your Android phone or tablet per your devices manufacturer. In most cases, you simply have to press and hold the power button until you get to the Power option menu.
After powering back up, ensure ThePhotoStick Omni is plugged in fully and securely and see if it is now seen in the ThePhotoStick Omni app.
Troubleshoot Option 6: Run scan disk on ThePhotoStick Omni drive
If your ThePhotoStick Omni is in a state where its filesystem needs to be checked for errors, it may not show up on your iPhone or iPad.
To fix this on Windows, use the Disk Scan Utility by doing the following steps:
Plug in your ThePhotoStick Omni drive.
Open This PC.
Right-click on your USB drive and select Properties.
Go to the Tools tab and click Check to scan and fix errors.
To fix this on macOS, use the Disk Utility by doing the following steps:
Open Disk Utility (you can find it in /Applications/Utilities/Disk Utility).
In the left panel, select your ThePhotoStick Omni drive.
Click First Aid and then click Run to check and repair any issues with the drive.