ThePhotoStick® Frequently Asked Questions

Which computers can I use ThePhotoStick® on?

ThePhotoStick® works on the following Operating Systems:

Windows 7 SP1, Windows 8, Windows 8.1, Windows 10, Windows 11.

Mac OS X Version 10.13 and later.

What photo and video file types can ThePhotoStick® find and save?

ThePhotoStick® can find and save many types of photo files.  By default, ThePhotoStick® will find and save JPEG and HEIC photo files, but it can find and save many more photo file types if you choose. 

NOTE:  ThePhotoStick® Plus will also find and save many Document and Audio file types.


How do I start ThePhotoStick®?

To start on Windows:

  1. Plug ThePhotoStick® into an open USB slot.
  2. From File Explorer, double-click on ThePhotoStick_Windows.exe.

To start on Mac:

  1. Plug into an open USB slot.
  2. Double-click on the USB icon labeled as PHOTOSTICK.
  • NOTE: If no icon appears on your desktop after plugging in ThePhotoStick, go to Finder and double-click PHOTOSTICK listed under devices.
  • Double-click on ThePhotoStick_Mac.

Does ThePhotoStick® need to install anything on my computer?

No. ThePhotoStick® does not need to install anything on your computer, nor does it require anything to be already installed on your computer. ThePhotoStick comes with everything it needs -- you simply need to plug it into an available USB slot and it's ready to run.

What photo file size is used when we say the 64GB version can store 30,000 photos and the 128GB version can store 60,000 photos on ThePhotoStick® and ThePhotoStick® Mobile?

We use an average photo file size of 2MB for our calculation. We picked this size for our calculation because it is the approximate size of an 8MP photo saved in a jpeg format. Some file sizes are much larger, such as camera RAW files, movie files such as .mov and .mp4, and photos taken with cameras that can take photos greater than 8MP, so the number of photos that can be stored on ThePhotoStick® can vary.

Can I use ThePhotoStick® as an ongoing back-up solution?

Yes. Many people leave the ThePhotoStick® plugged in and do a weekly back-up to make sure they are continually protecting their memories.