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Return Policy

30 Days, Risk Free

We want you to be happy with your purchase of ThePhotoStick. Thatʼs why, if you arenʼt satisfied for any reason, we offer a 100%  money back guarantee within 30 days of shipment.

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RETURNS POLICY and Process

Please read the following information carefully to ensure that you are fully aware of the restrictions within this policy and our obligations to you:

All returns must be sent to:

ThePhotoStick Returns
Post Office Box 234
Haxtun,CO 80731
USA

Any other address will be undeliverable and no refund will be processed.

You can return your ThePhotoStick within 30 days of original shipment.  Your return must be received within 30 days of original shipment date.  Returns received after 30 days of original shipment date will not be processed and no refund will be issued.

You must include your order number, name and email of person who bought ThePhotoStick, and shipping address.  Returns that do not include this specific information will not be processed and no refund will be issued.  Please note that shipment times and any delays do count in the 30 days for the money back guarantee.  If your package takes 30 days to arrive then you will be outside of the 30 day money back guarantee window.  Please take this into consideration when you order.

All returns must be in original condition with all original parts, packaging. 

All returns must have proper amount of postage.  Packages with insufficient postage will be returned to sender and no refund processed.  The customer shall assume all risk of loss or damage to the product while in transit. 

All returns must be in "as shipped" condition (meaning the same condition as when it shipped to you and returned to us in sufficient packing materials (a small bubble mailer will suffice).   Returns received without the ThePhotoStick device, the product packaging, and the insert card will not be processed. 

Once your return is received, inspected and accepted, we will apply a credit to the payment methodthat was used to originally purchase the item and notify you via email that your return was processed.  Allow up to 30 days to receive the return credit. 

Shipping and handling charges and taxes paid (e.g. state, customs, VAT) are not refundable. 

For shipments refused by the recipient for any reason (except where authorized by ThePhotoStick ), or for shipments returned to ThePhotoStick for non-payment of Customs Duties and Taxes, product and shipping charges are non-refundable. 

Finally, if you have a problem with your order or shipment, please contact us first to discuss the issue before you considering filing a dispute with your credit card issuer or PayPal. Our goal is make our customers happy. If you don’t feel that is possible, at least give us the opportunity to be fair. Once a dispute is filed, the options for an equitable resolution are severely limited. 

Questions? Contact our knowledgeable support staff for assistance.