Not Sure Where to Start?
Select your ThePhotoStick® product to learn the ins and outs of your new backup device.
ThePhotoStick® Omni X
ThePhotoStick® Omni Classic
ThePhotoStick® Mobile
ThePhotoStick®
System Requirements
iOS
iOS and iPadOS 13.0 and Later
Android OS
Android OS 8.0 and Later
macOS
Mac OS X Version 10.13 and Later
Windows OS
Windows 7 SP1 and Later
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Need Assistance?
Click the gray circle near the bottom right corner of this page to begin chatting with a member of our Support Team.
Live Chat available Monday-Saturday, 8am-8pm PST
FAQs
When will my order arrive?
All shipments are sent by DHL Global Mail, and you can track your shipment via the DHL Global Mail tracking system at https://webtrack.dhlglobalmail.com/
For more up-to-date information regarding shipping times and delays, we recommend visiting our Shipping Information page.
How does the 30-Day Money-Back Guarantee work?
We offer a no-hassle, 30-Day Money Back Guarantee. If you're not 100% satisfied with your purchase from ThePhotoStick®, our team is here to assist you with a return. We want you to be happy!
If you are not completely satisfied with your order, please contact us at returns@thephotostick.com, and we'd be happy to facilitate your return and issue a refund. For more information regarding our return process, check out our Returns and Refunds page.
What devices work with the product I ordered?
ThePhotoStick® Omni and ThePhotoStick® Omni X are compatible with:
- Windows 7 SP1 and Later
- macOS X Version 10.13 and Later
- iOS and iPadOS 13.0 and Later
- Android: 8.0 and Later
For more up-to-date information on compatibility with all ThePhotoStick® products, we recommend visiting our System Requirements page.
Help & Troubleshooting
